Informativa sui rimborsi
Thank you for choosing NOVA Jewelry, where beauty meets sustainability. We are committed to providing you with a positive shopping experience. Our jewelry is crafted with love and care, using ethically sourced materials. We believe in creating beauty without compromising the planet.
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refund Process:
To initiate a refund, please contact our customer service team at nianova@novajewelry.shop. Refunds are typically processed within 5-10 business days, depending on your payment method. After processing the refund, it can take between 2 and 14 working days for the bank to top up the money in your account, depending on your bank.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Our address of returning your goods, after your refund is officially confirmed is: Riedfeldstraße 12, 68169 Mannheim-Neckarstadt-West, Germany
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, like personalized jewelry with your name, initials, etc.), and personal care goods (such as beauty and cosmetic products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We also accept exchanging your ring for another size within the 45-day period from the day when your Order was created.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nianova@novajewelry.shop or via the phone number: +4917628922916
Conditions:
• The guarantee applies to the main product (ring + a free gift box) only.
• Any physical products must be returned in their original condition.
• Digital products (Free Digital Guidebook or any other) must be cancelled or access terminated.
Non-refundable Items:
• Planting 4 Corals: €40 (included in the total price) [Engagement ring offer]
• Snorkeling trip in Bali booking fee: €10 [Engagement ring offer]
• Taxes paid to Shopify according to German Legal Policies (even on a discounted item, we pay full price taxes): 10.5% from the Retail Price, not Discounted Price
• Taxes for GoGreen DHL Shipping: 1% or usually €5